Our short-hand rental policy is largely this: enjoy our gear; don't destroy it while using it; return it within the agreed time; and we'll just charge you what we said we would. The long-hand version follows.
DROP-OFF DATE. The date the gear must be cleaned, re-boxed and dropped off. Your Drop-off Date depends on your selected rental term. If you keep the gear beyond the initial agreed time, then you will owe additional rent. For example:
Weekend/3-day rental: the rental gear for a Friday Start Date is normally delivered to you on Thursday, and Monday would be your Drop-Off Date. A Tuesday Start Date would have a Friday Drop-Off Date.
7/14/21 day rentals: Your Drop-Off Date will be on the same day of the week as your Start Date, 1, 2, or 3 weeks later.
One month rental: Your Drop-Off Date will be on the same day the next month, unless that falls on a weekend, in which case the Drop-Off Date will be the following Monday.
LATE CHARGES. If you do not deliver the gear for return shipment by your required Drop-Off Date, the rental term will be extended and the rental fee may be increased by the daily rate for Weekend Rentals. We don't charge by the hour late like a car rental or hotel might, but don't expect a free ride if you're a week late.
LOSS/THEFT/NON-RETURN. You are responsible for the gear at all times between delivery and return to our facility. We once asked about loss insurance while with the renter, but the insurance company just laughed at us. It rarely happens, but if you lose it, you'll end up buying it.
CLEANING. Don’t forget, all gear must be returned clean (meaning not full of dirt) and dry (meaning dry). If you don’t return gear clean and dry, we will charge you an additional fee. Mold and mildew can do a lot of damage and we don’t want to charge you for it. You must return the gear to us free of mud and heavy dirt. The gear must be dry before returning to us to avoid mildew or mold which can zap the gear by the time it is returned.
DAMAGES. The Wander Squad has done a lot of camping and backpacking and we know all about normal wear that comes with usage. However, we also know the kind of gear we carry lasts for years and years. With that in mind, rips and tears, stains and missing parts, and dents etc will be charged. Our rental rate assumes a limited amount of wear which may occur with a rental use. However, rips, tears, excessive dirt or stains, mildew, or missing parts noted upon return will result in additional charges against your credit card for repair or replacement.
LIABILITY. You recognize and acknowledge that outdoor activities such as hiking and cooking with fire can be inherently dangerous and unpredictable. We are not responsible for any accidents that may arise from your activity or use of our gear, and you hereby agree to indemnify us from any claims, charges or costs arising from your use of our gear or any related activities. We don’t have any money anyway. While we will provide you gear as described in our product descriptions, we do not expressly or otherwise guarantee or warrant the gear for any specific performance or purpose other than as it is described. If any item of gear malfunctions or otherwise fails to perform its described functions, our maximum liability to you is the rental value paid for the item. If it rains or you get too cold, remember we don't control the weather.